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We are working with a $100 million, venture-backed cosmetics company based in Newport Beach, CA 92663.  The client seeks a Director of Ecommerce to grow its online business in a way that will provide strategic lift to its brand while providing support to its existing multi-channel retail marketing efforts.

Typical responsibilities:

  • Driving traffic to internet sites through, search engines, keywords, banner placements and other appropriate placements.
  • Ensuring proper selection and representation of merchandise on the web.
  • Communicating frequently with Marketing and Creative to constantly improve appearance, content, and navigation throughout the website.
  • Managing the copyrighting function to ensure proper detailed attribute descriptions, and legal representation of merchandise.
  • Overseeing the processing of all Internet and Call Center orders and ensure that they are processed in accordance to Company guidelines and  exceed customer expectations.
  • Supervising the customer service function on internet questions, purchases, returns, order tracking, etc.
  • Communicating with the Distribution Center on fulfillment issues.
  • Ensuring shipping method and delivery schedule meets customer requests.
  • Developing and managing a process for customer feedback including regular reporting to executive management.
  • Ensuring that all orders and payments are processed in accordance to standard cashiering rules including the verification of customer identity.
  • Collaborating with Finance to maintain vigilance against credit card fraud from website.
  • Working closely with finance staff and external resources to ensure company compliance with applicable taxation requirements.
  • Coordinating with Marketing and Education to obtain digital imaging and product knowledge.
  • Holding regular meetings with Sales for updated information on merchandise, trends, availability of promotion
  • Displaying wide variety of merchandise to keep the web site well rounded.  Add or remove product display from web-site spending on current and future inventory levels.
  • Collaborate with Marketing for material used on website to promote consumer confidence and company credibility.
  • Training customer service staff to be knowledgeable and efficient with administrative procedures as well as product lines and specifications.
  • Working closely with internal and external resources in the development and execution of marketing strategies.
  • Assist Marketing in building customer database for use in web sales promotion.
  • Establishing a strong web presence, to instill consumer confidence in all channels of distribution.
  • Providing outstanding customer service through exceeding customer expectations, follow-up, added incentives for future purchases and referral bonuses.
  • Building business by digital word of mouth marketing, consumer awareness, and promotions.
  • Work with Sales, Marketing and Product Development to build web only product lines.
  • Drive a product and focus within the E-commerce organization.
  • Identify and fill gaps in the online assortment that is complimentary and incremental to the business.
  • Develop new, incremental categories of business such as a competitive engagement program.
  • Oversee online marketing – budget, ROI justification and team management – search, SEO, Affiliate and Email
  • Create a segmentation strategy for email that maximizes life cycle of customers – increase 2nd order rate, grow email database.
  • Participate in cross-functional teams (technology and operations) to move more of our fulfillment to a 3rd party platform
  • Drive overall promotional messaging and creative onsite and through email.
  • Work with the Marketing and Creative group to improve site performance visibility.
  • Manages the team focused on customer experience and is the subject matter expert for business tools to support JTV sites.
  • Set, document, and uphold all department standards and procedures.
  • Forecast new products quantities
  • Budget and Plan Revenue and Cost Centers to achieve EBITDA contribution
  • Manage the development of the Web organization to meet Revenue objectives and recruitment of the team
  • Execute and drive International Website Initiatives to support the brand in new and existing international markets.
  • Assume full P/L responsibility and an ability to plan revenue, marketing and sales promotion consistent with the global strategies.

Education & Experience:

  • College degree (MBA a plus).
  • 3+ years experience in web environment; 3-5 years experience in retail operations capacity, preferably with a multi-channel retailer (with management experience).
  • Deep knowledge of Ecommerce operations and thorough familiarity with the online space.
  • Experience designing online customer experiences.
  • Demonstrated competencies in e-commerce technology, supply chain, fulfillment and call center functions.
  • Proven experience in creating effective teamwork and an environment conducive to developing cross-functional collaboration

Applications and interviews for this position are being coordinated by Harry Joiner. To apply, CLICK HERE. Candidates, please be sure to ask Harry for packet #1191 of market research and company / competitive intel that will differentiate you in your candidacy. Due to the competitive nature of this search, thorough preparation for these interviews with this proprietary material is strongly recommended.

Recruitment and Staffing Services for Ecommerce Experts
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